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2020 Detroit Startup Week | Virtual

Customer Journey Mapping

A talk by Parth Patel
Customer Experience Consultant, RheaBank

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About this talk

In this session we help startups and companies to think like their customer: understand their point of view and be mindful of them at every step of their journey with you. That’s where customer journey mapping comes in.

By improving customer experience (CX) this drives loyalty as well as painting the full picture of the customer. This session will illustrate customers’ processes, needs and perceptions throughout their interaction and relationship with your brand. It’s the perfect middle ground between pure data and storytelling.

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Parth Patel

Project Manager Professional (PMP)

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